What do I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Perfectlysafe.com, the first step is to carefully review the company's return and exchange policy, which is typically outlined on their website. This policy generally provides guidance on how to proceed in such situations. It is important to document the condition of the item by taking photographs of the damage or defect, as this information may be required to process a return or exchange. Once the customer has gathered the necessary documentation, they should follow the instructions provided in the return policy. This may involve filling out a return request form, packaging the item securely, and including any required documentation, such as a receipt or order confirmation. The package will then need to be sent back to the address specified in the return instructions. Customers should also check the shipping options available for returning the item, as some companies may offer prepaid return labels. It is advisable to keep a copy of the return tracking information for records. For further assistance, customers may refer to the contact information available on the current web page.