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Peloton Customer FAQ

Top Answers & How-to Guides

What is Peloton's Phone Number?

The question we are asked most often is about how to talk to Peloton customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Peloton Customer Questions

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Equipment and Accessories

What types of equipment does Peloton offer?

Peloton provides a variety of fitness equipment suited for various workouts, including stationary bikes like the Peloton Bike...
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How do I maintain my Peloton equipment?

To maintain Peloton equipment, users should regularly clean the frame, handlebars, and seat with a soft cloth, avoid harsh...
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Are there fitness accessories available for purchase from Peloton?

Peloton provides a selection of fitness accessories that enhance workouts and complement their equipment. Popular items include...
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Subscription and Payment

How does the Peloton subscription work?

The Peloton subscription provides access to various fitness classes based on the user's equipment. A free trial is available...
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What payment options are accepted by Peloton?

Peloton typically accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as financing...
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Can I use Peloton equipment without a subscription?

While Peloton equipment can be used without a subscription for basic workouts, access to its extensive features and classes...
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Classes and Community

Are there virtual classes available with Peloton?

Peloton has an extensive selection of virtual classes on their platform for various fitness levels. They offer both live and...
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What are the benefits of joining the Peloton community?

Becoming a part of the Peloton community provides numerous advantages, including a supportive environment, access to diverse...
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Are there different types of classes available on Peloton?

Peloton provides a wide variety of classes to suit different fitness levels, including cycling, running, walking, strength...
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Tracking and Support

Can I track my workouts on the Peloton app?

The Peloton app allows users to track various workouts and performance metrics, access on-demand and live classes, and view...
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What are the system requirements for the Peloton app?

The Peloton app has specific system requirements depending on the device used. Smartphones need iOS 13.0 or Android 6.0....
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How do I request support for technical issues with Peloton?

To seek technical support for Peloton, users should visit onepeloton.com and explore the support section for FAQs and...
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Returns and Resources

What is the return policy for Peloton products?

Peloton provides a thirty-day trial period for all products, allowing customers to return items if unsatisfied. Products must...
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What resources are available to help me get started with Peloton?

Peloton provides extensive resources for beginners, including a user-friendly app with various workout classes, community...
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How can I connect with other Peloton users?

Peloton users can connect through the bike's features, the Peloton Member Community, and on social media platforms like...
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