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POMCO Customer FAQ

Top Answers & How-to Guides

What is POMCO's Phone Number?

The question we are asked most often is about how to talk to POMCO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I enroll my dependents in my health plan?

Yes, you can enroll your dependents in your health plan with POMCO. We understand the importance of caring for your loved ones' health...
Ask any question you have about POMCO customer service, get an answer now.
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Claim Submission

How do I submit a claim?

To submit a claim to POMCO, you can typically do so online through their member portal, by mail, or by fax. Make sure to include all...
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What is the deadline for submitting a claim?

The deadline for submitting a claim to POMCO is typically within one year from the date of service or the end of the plan year, whichever...
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Appeals Process

What is the process for appealing a denied claim?

To appeal a denied claim, you must first submit a written request within the designated timeframe specified in your denial letter....
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Primary Care Change

What is the process for changing my primary care physician?

To change your primary care physician with POMCO, you will need to request a change through our Member Services department. This can...
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Services Offered

What services does POMCO offer?

POMCO offers a wide range of services to meet the diverse needs of our clients. As a leading third-party administrator, we specialize...
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Claim Status Tracking

Can I track the status of my claim online?

Yes, you can track the status of your claim online. POMCO offers a user-friendly online portal where you can easily access and monitor...
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Prescription Coverage

What is the coverage for prescription medications?

POMCO provides comprehensive coverage for prescription medications. Our pharmacy benefits program ensures that members have access...
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Preventive Care Coverage

What is the coverage for preventive care services?

POMCO provides coverage for preventive care services as outlined in your specific health insurance plan. Preventive care services typically...
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Dependent Enrollment

Can I enroll my dependents in my health plan?

Yes, you can enroll your dependents in your health plan with POMCO. We understand the importance of caring for your loved ones' health...
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