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What is the cancellation policy?

Asked 2 years ago
OrderUp typically has a cancellation policy that allows customers to cancel their orders within a specific timeframe, usually before the restaurant has begun preparing the food. The exact cancellation window may vary depending on the restaurant and the type of order placed. Generally, if a customer cancels an order in time, they may be able to avoid any cancellation fees. However, if the order has already been processed or is too far along in the preparation stage, it may not be possible to cancel without incurring a fee. In addition, it is worth noting that there may be certain conditions under which an order cannot be canceled at all, particularly if the food is already on its way for delivery. For the most accurate and detailed information, customers should refer to the OrderUp website. The site may also provide updates or additional guidelines regarding cancellation policies according to the restaurant or specific situations, so it is advisable to check there for the latest details.
Answered Sep 15th 2025

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