What is O'Neill's return and exchange policy?

O'Neill maintains a customer-friendly return and exchange policy designed to ensure satisfaction with their products. Generally, items purchased directly from O'Neill may be returned within a specified time frame, typically around thirty days from the date of purchase, as long as they are in new, unworn, and resalable condition. This includes original tags and packaging. Certain items may have special considerations, such as swimwear and undergarments, which usually must remain in their original packaging for returns to be accepted. For exchanges, customers are usually encouraged to place a new order for the desired item while returning the unwanted product. It is often advised to keep the original packaging and receipt as proof of purchase. To initiate a return or exchange, customers generally need to follow the process outlined on O'Neill's website. This may involve filling out a return form and including it with the returning merchandise. After O'Neill receives the returned items, the refund process will usually take several business days. It is important to check the current O'Neill website for specific details regarding the return and exchange policy, as it may vary by product or promotional offer. This ensures that you have the most accurate and up-to-date information.