Nepal Telecom Customer FAQ

If your Nepal Telecom landline doesn't have incoming or outgoing access, it might be due to several reasons. It could be a technical problem with your phone, your connection, or it could even be a payment issue. First, double-check your device and the connection. Try restarting the device or using a different phone to rule out device-related issues. If your account is not updated or there's an unpaid bill, it might affect the service as well. If none of those address the issue, it's probably some technical problem from Nepal Telecom's side. In that case, you would have to report the issue to their customer service for a resolution.

If you've lost your phone and want to block your Nepal Telecom number, you need to report it to Nepal Telecom immediately. You can do this by visiting any Nepal Telecom service center. You may need to provide your verification documents like a citizenship card or license for identification. Once your identity is confirmed, they can temporarily suspend the services to your number. This will prevent unauthorized usage. Remember, for a permanent solution like blocking or switching your number, you might need to follow further procedures as per their terms and conditions. Always report lost or stolen phones to both your service provider and the police promptly.

If your Nepal Telecom SIM network is not available in the UAE, you may not have international roaming activated. You need to activate international roaming service before you can use your Nepal Telecom SIM card outside of Nepal. Please ensure you have sufficient balance, since charges for each service vary depending on location. If you've already activated this service and still face issues, it may be due to network coverage in your specific location in the UAE. As networks vary globally, even with roaming enabled, there might be areas where the network coverage is not as strong.