What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Natty Shirts, there are several steps that can be taken to address the issue. First, it is important to review any documentation that accompanied the order, such as packing slips or receipts, as they may contain instructions regarding returns or exchanges. It is advisable to take clear photographs of the damaged or defective item as evidence. This documentation can be helpful during the return process. Next, customers should visit the Natty Shirts website, as the company often provides detailed information regarding their return policy. This policy typically outlines the necessary steps to initiate a return or exchange. Customers may need to complete a return authorization form, which is usually available on the website. This form may require information such as the order number, the issue with the item, and the customer's contact information. After completing the required forms and gathering any necessary documentation, customers can follow the instructions provided on the Natty Shirts website for returning the item. This may involve shipping the product back to a specified address or taking it to a designated location. Once the return is processed, customers can expect to either receive a replacement item or obtain a refund, depending on the company’s policies and the customer's preference. For the most accurate and up-to-date information regarding the return process, customers are encouraged to review the relevant sections of the Natty Shirts website.