What should I do if I received a damaged or defective product?

If a customer receives a damaged or defective product from Nahoku.com, it is important to address the situation promptly to ensure a satisfactory resolution. First, the customer should carefully document the damage by taking clear photographs of the product and its packaging. This will be helpful for any potential claims or communications regarding the issue. Next, the customer should review the return and exchange policy available on the Nahoku.com website. This policy usually outlines the steps required to return a damaged or defective item. Typically, customers may be required to initiate the return process within a specific timeframe to be eligible for a replacement or refund. Once the customer has gathered all necessary information and reviewed the policies, they should follow the instructions provided on the website for returning the product. This may involve filling out a return form or following specific shipping instructions. While it is not recommended to contact Nahoku.com directly, customers may find relevant contact information on the website if they need further assistance. Overall, acting quickly, staying organized, and following the provided procedures can facilitate a smooth resolution to the issue.