© GetHuman Inc.

What troubleshooting steps can I take to fix crashes in Firefox?

Asked 5 months ago
When addressing crashes in Mozilla Firefox, several troubleshooting steps can be taken to identify and potentially resolve the underlying issues. First, it is essential to ensure that the browser is updated to the latest version. Mozilla regularly releases updates that include bug fixes and stability improvements. After verifying that Firefox is up to date, the next step is to restart the browser in Troubleshoot Mode. This mode disables extensions and themes temporarily, allowing users to see if any of these add-ons could be causing the crashes. If Firefox does not crash in this mode, it may be beneficial to systematically disable extensions and then re-enable them one at a time to pinpoint the specific extension causing the issue. Another helpful step is to clear the cache and cookies. Accumulated data may sometimes lead to instability. Accessing the browser settings to clear browsing data can address this matter effectively. Additionally, creating a new Firefox profile can be useful. This action allows users to test if the issue is related to profile-specific settings or data. If all else fails, checking for compatibility issues with hardware or drivers, especially graphics drivers, may also be necessary. For more information and possible contact details, referring to the current Mozilla support page could provide further assistance for persistent problems.
Answered Jul 7th 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Similar Questions

Ask a Question All Mozilla Firefox Questions

Need to contact Mozilla Firefox?

If you need to talk to Mozilla Firefox customer service, now that you have the answers that you needed, click the button below.
Contact Mozilla Firefox

Mozilla Firefox

Find a list of many popular Mozilla Firefox questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Mozilla Firefox Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!