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Marin Clean Energy Customer FAQ

Top Answers & How-to Guides

What is Marin Clean Energy's Phone Number?

The question we are asked most often is about how to talk to Marin Clean Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mobile app for managing my Marin Clean Energy account?

Currently, Marin Clean Energy does not have a dedicated mobile app for account management. However, customers can conveniently...
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General Information

How does Marin Clean Energy work?

Marin Clean Energy functions as a Community Choice Aggregation program that allows local governments to supply electricity...
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What are the different rate options available?

Marin Clean Energy offers a variety of rate plans for both residential and commercial customers, allowing them to choose from...
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What are the benefits of choosing Marin Clean Energy?

Marin Clean Energy provides various advantages, including access to renewable energy sources, competitive rates, support for...
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How does Marin Clean Energy compare to traditional energy sources?

Marin Clean Energy is a community choice aggregator providing renewable energy, emphasizing sustainability compared to...
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What are the most common questions about Marin Clean Energy?

Common questions about Marin Clean Energy include inquiries about its operations, renewable energy options, rate comparisons...
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Eligibility and Enrollment

Who can sign up for Marin Clean Energy?

Marin Clean Energy is available to residential and business customers in Marin County and parts of Napa County, as well as...
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Can I opt out of Marin Clean Energy?

Customers can opt out of Marin Clean Energy at any time and return to their previous utility provider. The process usually...
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What are the eligibility requirements for financial incentives offered?

Marin Clean Energy offers financial incentives for clean energy initiatives, primarily for current customers. To be eligible,...
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Transition Process

Will my electricity service be interrupted during the transition?

The transition to Marin Clean Energy should not cause any interruptions in electricity service, as the current utility...
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What kind of renewable energy certificates does Marin Clean Energy offer?

Marin Clean Energy offers various renewable energy certificates to demonstrate the generation of clean energy. Their main focus...
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Renewable Energy Projects

What renewable energy sources does Marin Clean Energy use?

Marin Clean Energy uses a variety of renewable energy sources, including solar, wind, geothermal, and hydroelectric power. This...
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How can I participate in local renewable energy projects?

Engaging in local renewable energy projects is achievable through community solar programs, energy efficiency initiatives, and...
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Are there educational workshops on energy efficiency provided?

Marin Clean Energy hosts various educational workshops centered on energy efficiency and sustainability. These sessions inform...
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Energy Generation and Savings

Can I generate my own renewable energy and still be a customer of Marin Clean Energy?

Customers can generate their own renewable energy and still use Marin Clean Energy services. By utilizing net energy metering,...
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Can I set energy usage goals and monitor them through Marin Clean Energy?

Marin Clean Energy does not have a dedicated platform for setting energy goals, but they provide resources and programs to help...
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How can I estimate my energy savings by switching to Marin Clean Energy?

To estimate energy savings from switching to Marin Clean Energy, consider your current energy usage on your utility bill,...
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Customer Support

Is there a mobile app for managing my Marin Clean Energy account?

Currently, Marin Clean Energy does not have a dedicated mobile app for account management. However, customers can conveniently...
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What happens if I miss a payment on my Marin Clean Energy bill?

When a payment is missed, Marin Clean Energy generally sends a reminder and details on outstanding balances and possible late...
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Can I provide feedback on the services offered by Marin Clean Energy?

Customers are encouraged to provide feedback on Marin Clean Energy's services, which is valuable for improvement. Feedback can...
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