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Makaibikes.com Customer FAQ

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What is Makaibikes.com's Phone Number?

The question we are asked most often is about how to talk to Makaibikes.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Makaibikes.com Customer Questions

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Purchasing Policies

What is your policy on defective products?

MakaiBikes.com emphasizes customer satisfaction and product integrity when handling defective items. They recommend inspecting...
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Can I return or exchange my bike?

Makaibikes.com generally has a return and exchange policy for bikes, allowing returns in specific conditions and timeframes. It...
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Are there any discounts for bulk orders?

MakaiBikes.com may provide discounts for bulk orders based on the quantity and items selected. For precise and updated...
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Do you offer financing options for bike purchases?

Makai Bikes recognizes the importance of financing for bike purchases and often partners with third-party providers to offer...
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What is your bike warranty policy?

Makai Bikes provides a warranty for their bicycles that typically lasts between one to five years, depending on the model. It...
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Maintenance and Support

How do I maintain my bike after purchase?

To maintain a bike effectively after purchase, it is vital to understand its components and keep it clean. Regularly clean the...
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Do you have an assembly service for the bikes?

MakaiBikes.com does not offer assembly services directly, but bikes are shipped partially assembled for easy setup at home....
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Are there size guides available for your bikes?

Makaibikes.com offers size guides to assist customers in selecting the right bike size based on height and inseam. These guides...
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Shipping and Delivery

What shipping options do you provide?

MakaiBikes.com provides several shipping methods, including standard and expedited options. Standard shipping is economical and...
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Can I track my order once it's shipped?

Yes, once your order ships from Makaibikes.com, you will receive a confirmation email with a tracking number and link. You can...
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Accessories and Parts

Do you offer bike accessories as well?

MakaiBikes.com provides a variety of bike accessories, including helmets, lights, locks, pumps, and more, designed to enhance...
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Can I purchase bike parts separately?

MakaiBikes.com offers a variety of bike parts and accessories available for separate purchase, including essential components...
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Bikes and Models

How do I choose the right bike for me?

Selecting the right bike requires careful consideration of your riding style, bike size, budget, and desired features. It is...
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How often do you introduce new bike models?

Makai Bikes frequently introduces new bike models at various times throughout the year, largely influenced by market trends and...
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What types of bikes do you sell?

Makai Bikes provides a wide assortment of bicycles catering to different riding styles and preferences. Their selection...
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