What should I do if my Lovesac product is damaged upon delivery?

If a Lovesac product arrives damaged upon delivery, it is advisable to assess the extent of the damage as soon as possible. First, take detailed photographs of the damaged item, including any shipping materials that may also show signs of harm. This documentation can be very helpful in resolving the issue effectively. Next, carefully review the Lovesac website for the specific policies and procedures regarding damaged products. Typically, the company has a clear return and exchange policy designed to address situations like this. Once you have gathered the necessary information and documentation, it is recommended to reach out to Lovesac's customer service. While direct contact information may not be provided here, the official website usually contains up-to-date contact details, including phone numbers and email addresses for customer support. When contacting customer service, be ready to provide your order number, a description of the damage, and the photographs you took. This information will assist in expediting the resolution process. In many cases, Lovesac will offer repair options, replacements, or refunds based on their assessment of the situation. Remember, it is important to act swiftly, as there may be time frames in which claims must be filed.