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LifeFone Customer FAQ

Top Answers & How-to Guides

What is LifeFone's Phone Number?

The question we are asked most often is about how to talk to LifeFone customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent LifeFone Customer Questions

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Service Costs and Policies

How do I cancel my LifeFone service?

To cancel LifeFone service, customers typically need to send a written cancellation notice with their account details. It's...
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What warranty is included with LifeFone products?

LifeFone provides a one-year limited warranty that covers defects in materials and workmanship. However, it does not cover...
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Is there a monthly fee for LifeFone services?

LifeFone does charge a monthly fee for its services, which varies based on the selected plan and additional features. There may...
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What is LifeFone's return policy?

LifeFone generally provides a thirty-day money-back guarantee for its service. Customers can return the system for a refund if...
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Does LifeFone offer a trial period for its devices?

LifeFone usually provides a thirty-day trial period for its medical alert devices, enabling users to evaluate the service. If...
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Device Features

Are LifeFone devices water-resistant?

Many LifeFone devices are designed to be water-resistant, allowing safe use while bathing or showering. Users should verify the...
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How does LifeFone's fall detection technology work?

LifeFone's fall detection technology identifies falls using sensors and algorithms that monitor movements. When a fall is...
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Can I customize my emergency contacts with LifeFone?

LifeFone enables users to customize their emergency contacts, allowing individuals to select preferred contacts who understand...
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What features are included with LifeFone's medical alert systems?

LifeFone's medical alert systems come with key features including 24/7 monitoring, waterproof emergency buttons, customizable...
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Device Usage

Can I use my LifeFone device outside?

LifeFone devices can be used outdoors as they employ cellular or Wi-Fi technology for connection to emergency services. Users...
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How long does the battery last on LifeFone devices?

The battery life for LifeFone devices generally ranges from three to five years, dependent on the model and usage conditions....
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Setup and Maintenance

How do I set up my LifeFone device?

Setting up a LifeFone device involves locating its components, plugging in the base unit, and following the user manual for...
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How do I recharge my LifeFone device?

Recharging a LifeFone device involves placing it onto a charging dock connected to a power outlet. Ensure the device is seated...
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What should I do in case of a false alarm with my LifeFone device?

In case of a false alarm with a LifeFone device, remain calm and notify the emergency center immediately. Clearly indicate that...
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What should I do if my LifeFone device isn't working?

To troubleshoot a LifeFone device that isn't functioning properly, first ensure it is charged or has fresh batteries. Check the...
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