How do I troubleshoot connectivity issues with Kevo?

When users experience connectivity issues with Kevo Smart Locks, they can follow a few troubleshooting steps that may help resolve the problem. First, it is beneficial to ensure that the smartphone or device being used is compatible with the Kevo app and that the app itself is updated to the latest version. In many cases, simply updating the app can resolve connectivity issues. Next, it is important to check the Bluetooth settings on the device. Users should confirm that Bluetooth is enabled and that the device is not connected to any other Bluetooth devices that might interfere with the connection to the Kevo lock. Forgetting any other connections may also help re-establish a reliable link between the device and the lock. Another aspect to consider is the distance between the smartphone and the Kevo lock. If the user is too far away, the lock may not respond. Ideally, the device should be within a close range for optimal performance. Additionally, users may want to reset the lock by removing and reinserting the batteries, which can sometimes refresh its functionality. If issues persist, users should examine the Wi-Fi connection, especially if the lock is part of a Kevo Plus setup, ensuring that the network is stable. Lastly, visiting the Kevo website for any known issues or updates may provide further insight. For specific technical support, checking the contact information available on the current web page might also be helpful.