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What is Kayak's policy on booking cancellations?

Asked 5 months ago
Kayak does not have its own booking cancellation policy, as it functions primarily as a travel search engine that aggregates deals from various travel providers. When a user books through Kayak, they are usually redirected to the airline, hotel, or travel agency's website to complete the reservation. Therefore, the cancellation policy is determined by the specific airline, hotel, or travel agency from which the booking is made. Typically, each provider has its own unique cancellation policy, which may vary based on the fare type, season, and specific terms of the reservation. It is crucial for travelers to thoroughly review the cancellation terms and conditions before finalizing their bookings. This information is usually available on the provider's website or during the booking process. In many cases, refundable fares or rates may be available, which would allow travelers to cancel their bookings with little to no penalty. Conversely, non-refundable options may offer lower prices but come with stricter cancellation terms. For travelers who anticipate needing flexibility, it is advisable to seek out options that explicitly allow for easy cancellations or modifications. Kayak allows users to compare different travel providers, enabling them to identify which options best meet their preferences regarding cancellation policies. If there are further questions or concerns regarding specific bookings, it may be beneficial for users to check the specific terms on the provider's website. Users can often find detailed information about cancellations, restrictions, and policies on the page where they completed their reservations.
Answered Jul 4th 2025

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