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Jaybird Customer FAQ

Top Answers & How-to Guides

What is Jaybird's Phone Number?

The question we are asked most often is about how to talk to Jaybird customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Compatibility and Pairing

How do I pair my Jaybird headphones with my device?

To pair Jaybird headphones with a device, ensure they are off, then press and hold the power button until the light blinks blue...
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Are your products compatible with all devices?

Jaybird products generally work well with most Bluetooth-enabled devices, including popular smartphones and tablets. However,...
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Battery and Charging

What is the battery life of your Bluetooth headphones?

The battery life of Jaybird's Bluetooth headphones varies by model. For example, the X series offers around eight hours, the...
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What should I do if my headphones are not charging?

If Jaybird headphones are not charging, ensure the charging cable is securely connected, check for damage or debris, and try a...
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Product Information

What products do you have available?

Jaybird has a diverse selection of wireless audio products tailored for active lifestyles, including popular lines like the...
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What is the difference between the models you offer?

Jaybird offers various headphone models with distinct features to suit different preferences. Key differences include sound...
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What types of sports are your products designed for?

Jaybird creates products tailored for various sports and fitness activities, including running, cycling, and gym workouts....
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Can I use my Jaybird headphones while swimming?

Jaybird headphones are not fully waterproof and are not recommended for swimming. They are designed for active use with some...
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Do you offer accessories for your products?

Jaybird provides a variety of accessories aimed at enhancing the user experience, including ear tips, ear fins, charging...
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Maintenance and Support

How can I reset my Jaybird headphones?

To reset Jaybird headphones, ensure they are powered on and hold the power button for around ten seconds until the LED flashes...
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How can I clean my Jaybird headphones?

To clean Jaybird headphones, turn them off and unplug them first. Wipe the exterior with a damp cloth, clean removable ear tips...
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Are there any software updates for my Jaybird products?

Jaybird frequently issues software updates to improve their products' performance and resolve issues. To see if there are...
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How can I optimize sound quality from my headphones?

To enhance sound quality with Jaybird headphones, ensure a snug fit for better bass and isolation. Utilize customizable...
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Warranty and Returns

Do you offer a warranty on your products?

Jaybird generally provides a limited warranty on its products, covering defects in materials and workmanship for a specific...
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Do you have a return policy?

Jaybird has a return policy allowing returns within thirty days if customers are not satisfied, requiring items to be in...
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We look to the Jaybird issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Jaybird issues reported to GetHuman
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