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JD.com Customer FAQ

Top Answers & How-to Guides

What is JD.com's Phone Number?

The question we are asked most often is about how to talk to JD.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account on JD.com?

To create an account on JD.com, visit the website and find the registration option. You will enter your email or mobile number,...

Are there any membership benefits on JD.com?

JD.com provides various membership benefits through its JD Plus program, including discounts, priority customer service, faster...
Ask any question you have about JD.com customer service, get an answer now.
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Recent JD.com Customer Questions

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Product Information

What types of products can I purchase on JD.com?

JD.com provides a wide array of products across various categories including electronics, apparel, beauty items, home goods,...
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Can I find customer reviews for products on JD.com?

Customers can indeed find reviews for products on JD.com which include written feedback, ratings, and customer-submitted photos...
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Are there options for bulk purchasing on JD.com?

JD.com supports bulk purchasing options for both individuals and businesses. They offer a "bulk purchase" feature for large...
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Account Management

How do I create an account on JD.com?

To create an account on JD.com, visit the website and find the registration option. You will enter your email or mobile number,...
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Are there any membership benefits on JD.com?

JD.com provides various membership benefits through its JD Plus program, including discounts, priority customer service, faster...
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Payment and Security

What payment methods are accepted at JD.com?

JD.com offers a range of payment methods, including major credit cards like Visa and MasterCard, digital wallets such as WeChat...
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What security measures does JD.com use for transactions?

JD.com implements strong security measures, including advanced encryption through SSL protocols to protect user data and a...
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Shipping Policies

Does JD.com offer international shipping?

JD.com has made strides in international shipping, allowing select items to be shipped to various countries. However, the...
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What is the shipping policy for JD.com?

JD.com offers a detailed shipping policy with efficient delivery methods, including same-day or next-day options for urban...
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Returns and Promotions

What is JD.com's return policy?

JD.com has a return policy that allows customers to return items within seven days if unsatisfied, although some products have...
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How often does JD.com run promotional sales?

JD.com frequently hosts sales throughout the year, especially during key e-commerce holidays and seasonal occasions. Notable...
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Are there any seasonal sales events on JD.com?

JD.com organizes several seasonal sales events throughout the year, aligned with major Chinese holidays and festivals. Notable...
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Order Tracking

How can I track my order on JD.com?

To track an order on JD.com, customers log into their account and visit the "My Orders" section to access recent purchases and...
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How can I contact JD.com regarding my order?

To reach JD.com about an order, customers should visit the official website, where they can find a customer service section....
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Mobile Shopping

Is there a mobile app for shopping on JD.com?

Yes, JD.com offers a mobile app that allows users to conveniently shop, track orders, and receive notifications. It features...
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Does JD.com provide gift options for purchases?

JD.com offers a variety of gift options suitable for occasions, featuring products from categories like electronics and...
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