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Ilumi Customer FAQ

Top Answers & How-to Guides

How do I Contact Ilumi Customer Service?

The question we are asked most often is about how to talk to Ilumi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Ilumi Customer Questions

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Setup and Troubleshooting

How do I set up my Ilumi bulbs?

Setting up Ilumi bulbs involves a simple process. You need to install the bulbs in fixtures while the power is off. Then, use...
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How can I troubleshoot connectivity issues with my Ilumi device?

To troubleshoot connectivity issues with an Ilumi device, start by ensuring the bulb is installed correctly and powered on....
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What should I do if my Ilumi bulb burns out?

If an Ilumi bulb burns out, first verify it is not a power supply or fixture issue. If it is defective, check warranty details...
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How do I update the firmware on my Ilumi devices?

To update the firmware on Ilumi devices, use the Ilumi app on your smartphone, ensuring the bulbs are connected to Wi-Fi. The...
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Product Information

What types of smart lighting products does Ilumi offer?

Ilumi provides a wide array of smart lighting products, including smart LED bulbs in various shapes and colors, versatile light...
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Are Ilumi products energy-efficient?

Ilumi products prioritize energy efficiency by using LED technology, which consumes less energy than traditional bulbs. Their...
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Are Ilumi products compatible with smart home systems?

Ilumi products are created for smart home integration, working well with systems like Amazon Alexa and Google Assistant for...
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What colors and brightness levels are available with Ilumi lights?

Ilumi lights provide millions of colors and various warm and cool white tones to create desired atmospheres. Users can adjust...
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Policies and Support

What mobile apps are compatible with Ilumi products?

Ilumi products primarily utilize the Ilumi app for iOS and Android for light control, scheduling, and personalized settings....
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What is Ilumi's return policy?

Ilumi's return policy permits returns within thirty to sixty days based on the retailer. Products must be in original condition...
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How long is the warranty on Ilumi products?

Ilumi products generally have a one-year warranty from the purchase date, covering defects under normal use. Misuse or...
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Control and Features

Can Ilumi lights be controlled remotely?

Ilumi lights can indeed be managed remotely via a mobile app compatible with both iOS and Android. This allows users to control...
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Does Ilumi offer any home automation features?

Ilumi products come with home automation features, allowing users to control lights remotely via a mobile app. They can set...
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Can I control multiple Ilumi products with one app?

Yes, a single app can manage multiple Ilumi products, allowing users to control various smart bulbs and devices efficiently....
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Can I sync Ilumi lights with music or other audio?

Ilumi smart bulbs can synchronize with music and audio, allowing lights to change colors based on sound. Users can set up this...
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