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What is the policy for returns of opened items?

Asked 3 months ago
Idjnow.com has a specific return policy regarding opened items that customers should be aware of. When an item has been opened, the ability to return it may depend on the nature of the product and the stipulations outlined in their return policy. Typically, for electronic items and equipment, if the product is opened and not functioning properly or if it does not meet the customer’s expectations, the return may be subject to restocking fees. It is also common for certain opened items to be ineligible for return altogether, especially if they have been used or show signs of wear. For any potential refunds, customers usually need to initiate the return process within a certain timeframe after receiving their order. This often includes providing original packaging and all included accessories. It is crucial to keep receipts and original packaging to streamline the return process. To obtain the most accurate and up-to-date information regarding opened item returns, customers are encouraged to check the specific policies on the Idjnow.com website. The details regarding their return policy can vary, and the website is the best resource for understanding the most current guidelines and instructions regarding returns.
Answered Sep 6th 2025

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