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ISP.com Customer FAQ

Top Answers & How-to Guides

What is ISP.com's Phone Number?

The question we are asked most often is about how to talk to ISP.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ISP.com Customer Questions

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Internet Plans

Do you provide cable, fiber, or DSL internet?

ISP.com provides a range of internet services, including cable, fiber, and DSL, catering to various customer needs. Each type...
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Can I bundle internet with other services?

Yes, many providers, including ISP.com, offer bundles combining internet, television, and phone services for potential savings...
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Do you offer any promotions for new customers?

ISP.com often runs various promotions for new customers, including competitive pricing and bundled services. Potential...
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What internet plans do you offer?

ISP.com provides various internet plans tailored for both residential and business customers, focusing on speed, data limits,...
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What speeds will I get with my plan?

The speeds you experience with an ISP.com plan depend on several factors including the plan type, location, and equipment....
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Are there data caps on your services?

ISP.com provides various internet plans, some with data caps and others offering unlimited data usage. Unlimited options exist...
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Technical Support

How can I check the availability of your services in my area?

To determine if ISP.com services are available in your area, visit their official website where a section for checking...
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Can I upgrade or downgrade my plan anytime?

Yes, customers can typically change their internet plans with ISP.com as their needs evolve. However, they should be aware of...
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Do you offer Wi-Fi services as part of your package?

ISP.com generally includes Wi-Fi services in many of its Internet packages, often providing a modem or router for wireless...
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What support options do you provide for technical issues?

ISP.com provides various support options for technical problems, including an extensive help center with articles and FAQs....
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Installation and Setup

Is there a contract required for your services?

Whether a contract is necessary for services from ISP.com depends on the specific plans available, with options ranging from...
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Are there any installation fees or hidden charges?

When considering ISP.com services, it is essential to check for installation fees and any potential hidden charges. These costs...
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What equipment do you provide for internet access?

ISP.com generally supplies the essential equipment for internet connectivity, including modems and routers, which may vary...
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What is the installation process like?

The installation process of ISP.com services varies based on the selected service type, typically beginning with choosing a...
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How do I set up my router for optimal performance?

To optimize router performance, place it centrally away from obstructions, update its firmware, choose a less crowded channel,...
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