What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Horsepowerfreaks.com, the first step is to thoroughly assess the item to confirm the extent of the damage or defect. Once the condition has been established, it is important to document the issue. This can include taking clear photographs of the damaged areas, noting how the product was packaged upon arrival, and keeping a record of any relevant details such as order numbers and shipping information. After gathering this information, the customer should check the website for the return policy or warranty information related to the product. Horsepowerfreaks.com typically has a procedure in place for handling returns and exchanges, which may involve completing a return form, if available, or following specific instructions outlined on their current web page. In most cases, customers are encouraged to initiate contact with the customer service department, which can guide them through the next steps. It is essential to address such matters as soon as possible, usually within a specific time frame after delivery, to ensure eligibility for returns or exchanges. If the website does not provide sufficient information about handling damaged or defective products, seeking assistance through the contact information listed will be helpful. The staff is usually well-trained to provide the necessary support in resolving concerns effectively and ensuring customer satisfaction. Remember, it is always helpful to keep all communication polite and focused, as this can facilitate a smoother resolution process.