What should I do if I receive the wrong part?
If you receive the wrong part from Honda Parts Online, the first step is to thoroughly check your order confirmation and the part you received. Ensure that you ordered the correct part number and that you have received an item that differs from what was indicated in your order. It is important to verify both the name and specifications of the part against your original order to avoid any confusion.
Once you have confirmed that the part is indeed incorrect, the next step is to look for the guidelines regarding returns and exchanges on the current web page. Typically, there will be a section dedicated to returns that outlines the process for addressing such issues. It may include specific instructions on how to initiate a return or exchange, as well as a timeframe within which you must act.
If necessary, you may need to reach out to customer service for assistance. The information for contacting the support team should be available on the website. They can provide clarification and guide you through the process to ensure you receive the correct part in a timely manner. Remember to keep all shipping materials and receipts until the issue is resolved, as these may be required for the return process.
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