To cancel your HomeAway listing, first, navigate to the HomeAway home page. Next, click the login link in the upper right-hand corner of the home page to login. After you login, click "My Account". From the "My Account" page you'll want to click on the "Property details" link. Then, you're going to toggle "off" auto-renew. You'll want to click "Hide Listing" next to the listing you want to cancel. You can provide your reason for cancellation to HomeAway after you click "Hide Listing". Your listing will now be officially canceled and it will no longer auto-renew.
Canceling your HomeAway listing can be a very important thing. You don't want someone showing up at your vacation rental property when it is not available. That'd be tragic. So, instead, we are going to show you how to cancel your HomeAway listing in this guide. This way, your vacation rental will not be listed and cannot be booked on HomeAway any longer.
Before you begin, you'll want to make sure you have the email address and password on file with HomeAway. Once you have your account login information, we'll be ready to begin!
Did you find your login information? If so, that's excellent! Let's begin:
1) First, you'll want to navigate to the HomeAway website. After you arrive, go ahead and click on the "Login" link at the top right-hand corner of the home page. After clicking that link, a drop-down menu appears. One of the links in the drop-down menu will be for the "Owner Login". Click that link.
2) After clicking the "Owner Login" link, you'll be brought to the HomeAway owner's login page. Enter your email address and password here and then click the blue "Log in" button.
3) After you have logged in, you'll see a list of menu options available. Click on the "My Account" option.
4) After clicking "My Account" you'll see a variety of links available for you to click that are relevant specifically to your HomeAway account. Click on the "Property details" link.
5) At this point, you will want to make sure that you click on the "auto-renew" button to turn off auto-renew on the listing you will be canceling. You don't want it to renew by accident somehow.
6) Next, you're going to click on the "Hide Listing" link. In the event you are using the Property Manager dashboard, you'll instead click on "Disable" from the drop-down menu that appears after you click on "Status" next to the property listing you're canceling.
7) Now you'll be able to choose the reason you are canceling or "hiding" the listing from the variety of options that are presented to you by HomeAway. This is helpful to give HomeAway feedback so they can improve their services.
8) You'll write the reason you're canceling under the "Provide more details" heading and then you click "Hide Listing". After clicking "Hide Listing" your listing will be successfully canceled on the HomeAway website.
9) Your listing will now no longer be visible to potential guests that are visiting the HomeAway website. It also will not renew on the expiration date that was previously specified for the particular listing that you canceled.
10) Please make sure you have logged into your HomeAway account and canceled any scheduled "payment requests".
11) Also, you'll likely want to email any travelers who have already booked your property and inform them that they'll need to contact you off of the HomeAway website. You can provide them with alternate contact information.
12) If for some reason you're still having trouble, click here to be put in touch directly with a human in the HomeAway customer service department.
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