What is the process for returning a defective product?

Returning a defective product to HockeyGiant.com generally involves a few steps that ensure the process is smooth and efficient. First, it is important for customers to carefully review the return policy available on the HockeyGiant website, as this will provide specific guidance on eligibility, time frames, and other important details related to returns. To initiate a return, customers typically start by gathering the order information, including the order number and any relevant details about the defective item. Next, it is advisable for customers to package the product securely, including its original packaging if possible, to prevent further damage during transit. It is also often recommended to include a note detailing the issue with the product along with the order information to facilitate processing. Once the product is packaged, customers can choose a return shipping method, keeping in mind that returning items usually requires the customer to cover the shipping cost unless otherwise stated. After the product is shipped back to the designated return address, customers can track their return and await confirmation of the refund or exchange. It is best to refer to the current policies on the HockeyGiant website for the most accurate and detailed information regarding defective product returns.