How do I report unauthorized transactions on my account?

If a customer needs to report unauthorized transactions on their account with Heritage Bank of Commerce, it is crucial to act quickly to protect one’s funds and personal information. The first step would be to review the account statements and identify any transactions that seem suspicious or do not belong to the account holder. Once these unauthorized transactions have been acknowledged, the next step is to contact Heritage Bank of Commerce directly. They typically offer several ways to report issues, including through their online banking platform, mobile application, or by phone. It is essential to gather any relevant information before contacting them, such as dates, amounts, and descriptions of the unauthorized transactions. This information can help expedite the investigation into the report. While the specific procedures may vary, the bank usually has protocols in place to address unauthorized transactions promptly, which may include temporarily freezing the account if necessary. For the most accurate and detailed instructions on reporting such issues, it would be a good idea to look on Heritage Bank of Commerce’s current web page. They provide helpful resources that explain how to navigate reporting unauthorized transactions, as well as any other concerns related to account security. Taking these proactive steps can help ensure that the situation is resolved efficiently and effectively.