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Health New England Customer FAQ

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What is Health New England's Phone Number?

The question we are asked most often is about how to talk to Health New England customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Insurance Plans

What health insurance plans does Health New England offer?

Health New England offers a range of health insurance options including individual and family plans, employer-sponsored group...
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What is the coverage area for Health New England plans?

Health New England primarily caters to residents of Western Massachusetts and parts of Connecticut, covering counties like...
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What are the eligibility criteria for enrollment in Health New England plans?

The criteria for enrolling in Health New England plans typically include residency in their service areas, age considerations,...
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Can I change my Health New England plan during the year?

Members of Health New England can typically change their plans only during designated enrollment periods, mainly during the...
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Healthcare Services

Can I keep my current doctor if I switch to a Health New England plan?

When switching to a Health New England plan, keeping your current doctor depends on whether that doctor is part of Health New...
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Can I use telemedicine services with my Health New England plan?

Health New England does provide telemedicine services in various health plans, allowing members to access healthcare from home...
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Does Health New England cover prescription medications?

Health New England generally covers prescription medications, yet specifics vary by individual plans and their formularies....
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What telehealth services does Health New England provide to members?

Health New England provides a range of telehealth services that enhance member access to healthcare. These services include...
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What should I do if my preferred specialist is not in the Health New England network?

If a member's preferred specialist is outside the Health New England network, they should verify the specialist's affiliations,...
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How does Health New England manage prior authorizations for treatments?

Health New England implements a thorough process for prior authorizations to ensure that treatments are necessary and...
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What are the procedures for obtaining referrals for specialists?

To see a specialist under Health New England, a member usually needs a referral from their primary care physician. This...
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Claims and Reimbursements

What is the reimbursement time for claims submitted to Health New England?

Health New England generally processes claims within fifteen to thirty days, but the exact timing may vary based on service...
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How does Health New England handle claims appeals and grievances?

Health New England provides a structured method for claims appeals and grievances, allowing members to address concerns over...
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Wellness Programs

What wellness programs and resources are available through Health New England?

Health New England offers various wellness programs aimed at improving members' health and lifestyles. These include HNE...
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Are there any health education and wellness events hosted by Health New England?

Health New England hosts a range of health education and wellness events, including workshops, health fairs, and webinars,...
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Does Health New England offer resources for managing chronic conditions?

Health New England provides extensive support for managing chronic conditions, including educational materials, health...
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Member Resources

How can I obtain a member handbook or policy information?

Members can access their handbook or policy information through the Health New England website or member portal. Printed copies...
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Are there additional benefits offered to families or dependents?

Health New England generally provides various benefits for families and dependents, which can differ based on the specific...
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What is the process for adding new dependents to my Health New England plan?

To add dependents to a Health New England plan, first confirm their eligibility, which often includes spouses and children....
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