What should I do if my product was damaged during delivery?

If a product was damaged during delivery from H. H. Gregg, it is important to take specific steps to address the situation promptly. First, customers should carefully inspect the item as soon as it arrives and document any visible damage. This may include taking photographs that clearly show the condition of the product and packaging. Next, customers are typically advised to check the shipping documents for any specific instructions regarding damaged items. It is common practice for retailers to have a designated timeline for reporting damages, so acting quickly is beneficial. After gathering the relevant information, customers should reach out to the customer service or support team of H. H. Gregg to report the damage. While direct contact is not recommended here, information regarding how to do this can often be found on their website. This may involve filling out a form, calling a customer service line, or using an online chat feature. Ultimately, following these steps should help facilitate a resolution, whether it is a replacement of the damaged item, a repair, or a refund. It is always best to refer to the specific policies outlined by H. H. Gregg, which can provide guidance on their procedures for handling such situations.