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What is the cancellation policy for GroundLink services?

Asked a month ago
GroundLink has a clear cancellation policy that is important for customers to understand in order to avoid any unexpected charges. Generally, if a reservation is canceled more than two hours before the scheduled pick-up time, there is no cancellation fee. However, if the cancellation occurs within two hours of the pick-up, a fee may apply, which is typically equivalent to the full fare of the ride. It is advisable for customers to review the specific terms and conditions related to the cancellation policy, as exceptions may exist based on the type of service booked or possible promotional offers. Additionally, travel plans can change unexpectedly, and having a firm grasp on the cancellation rules can help customers make informed decisions. For the most current information and specifics regarding the cancellation policy, visiting GroundLink's official website may provide further clarification and any updates that have been made to the policy.
Answered Oct 23rd 2025

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