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What is the return policy for flooring orders?

Asked 3 months ago
Greatmats.com offers a clear and customer-friendly return policy for flooring orders, which is designed to provide flexibility and assurance to shoppers. Typically, customers may return flooring products within a specified time frame after receiving their order, usually within thirty days. It is important to note that items must be in their original condition and packaging to be eligible for a return. When returning items, customers are generally responsible for the return shipping costs unless the return is due to a mistake made by Greatmats.com, such as sending the wrong product or a defective item. To ensure a smooth return process, customers are often encouraged to reach out for specific instructions and requirements pertaining to the return. Since time frames and conditions can vary depending on specific products or promotions, it may be beneficial for customers to consult the current policy details directly on the Greatmats.com website. This will ensure they have the most accurate and updated information regarding their returns. Additionally, for any questions about specific products or experiences, looking through the Greatmats.com website can provide further assistance and support for a seamless return experience.
Answered Sep 12th 2025

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