What should I do if the item I ordered is defective?

If an item ordered from Gradware.com is found to be defective, it is important to address the issue promptly. First, it is advisable to thoroughly review the product details and any accompanying information provided during the purchase. This may assist in determining if the defect is a result of handling or a manufacturing issue. Next, customers should check the Gradware.com website for specific return and exchange policies, as these policies will outline the necessary steps to take when dealing with defective items. Typically, the process may involve contacting customer service to communicate the defect, providing relevant information such as order details and photographs of the item if necessary. It is essential to follow all outlined procedures in order to facilitate a smooth return or exchange process. Additionally, customers may wish to keep any shipping materials and documentation until the issue is resolved. By adhering to these recommended steps, customers can efficiently address concerns regarding defective items purchased from Gradware.com.