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GlassesShop Customer FAQ

Top Answers & How-to Guides

How do I Contact GlassesShop Customer Service?

The question we are asked most often is about how to talk to GlassesShop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent GlassesShop Customer Questions

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Eyewear Types

What types of eyewear does GlassesShop offer?

GlassesShop provides a wide array of eyewear, including prescription glasses, reading glasses, and sunglasses in various...
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Does GlassesShop provide lens options for prescriptions?

GlassesShop indeed provides numerous lens choices for prescriptions, including single vision, bifocal, and progressive lenses....
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Does GlassesShop offer sunglasses?

GlassesShop indeed has a variety of sunglasses available, including both prescription and non-prescription options. They focus...
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Ordering Information

Do I need a prescription to buy glasses from GlassesShop?

GlassesShop requires a valid prescription for purchasing prescription glasses, ensuring they meet individual vision needs....
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How can I place an order on GlassesShop?

To order from GlassesShop, begin by browsing eyewear and filtering by criteria such as frame type and price. Select an item to...
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Can I change my prescription after ordering glasses?

Once a glasses order is placed with GlassesShop, changing the prescription can be difficult, depending on the order's...
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Returns and Warranty

What is the return policy for GlassesShop?

GlassesShop allows returns within thirty days of receiving an order, provided items are in original condition. Issues with fit...
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What should I do if my glasses arrive damaged?

In the event that glasses arrive damaged, it is crucial to promptly evaluate the damage and check the company's return policy...
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What is the warranty policy for eyewear purchased at GlassesShop?

GlassesShop provides a warranty for eyewear that covers defects in materials and workmanship for a limited time after purchase....
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Frame and Fitting

Does GlassesShop offer virtual try-ons for glasses?

GlassesShop has a virtual try-on feature that lets customers see how different frames look on their faces using technology....
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How can I determine my frame size on GlassesShop?

To find your frame size on GlassesShop, you can check the measurements on your current glasses, which typically show lens...
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Shipping and Tracking

What are the shipping options available through GlassesShop?

GlassesShop provides various shipping options, including cost-effective standard shipping and expedited choices for quicker...
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Can I track my order on GlassesShop?

Customers can indeed track their orders on GlassesShop by using a tracking number, which is usually sent via email or can be...
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Promotions and Care

Are there promotions or discounts available at GlassesShop?

GlassesShop frequently offers a variety of promotions, including seasonal sales, holiday deals, and special product discounts....
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How do I care for my glasses from GlassesShop?

To maintain glasses from GlassesShop, clean the lenses with a microfiber cloth and avoid rough materials. Rinse them under...
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