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What should I do if my gift card is not working?

Asked 5 months ago
If a gift card purchased from GiftCardMall.com is not working, there are several steps to consider. First, it is important to check the basic details of the card. Ensure that the card has been activated and that it has not expired. Sometimes, the balance may be insufficient for the intended purchase, so verifying the remaining balance is crucial. It is also advisable to examine the card for any physical damage, such as scratches or bends, which could interfere with its functionality. If these preliminary checks do not resolve the issue, the next step is to look for any troubleshooting tips on the specific retailer's website where the card is being used. Each retailer may have distinct policies regarding gift card use. For more personalized assistance, GiftCardMall.com may have contact information available on their current website to provide further guidance and support.
Answered Jul 10th 2025

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