What is your return policy?

The return policy at Frontgate is designed to provide customers with a clear and comfortable shopping experience. Generally speaking, Frontgate offers a 90-day satisfaction guarantee on most items. This means that if customers are not fully satisfied with a purchase, they can initiate a return within 90 days of receiving the item. It is important to note that some items may have specific return guidelines or restrictions, so it is always a good idea to check the details for each product. When returning an item, customers typically need to ensure that the product is in its original condition, including all packaging and accessories. Frontgate often recommends that customers keep the original packaging until they are certain they want to keep the item. Returns can usually be processed through the customer’s account on the Frontgate website or by contacting the customer service department. In some cases, shipping and handling fees may not be refundable, and customers may be responsible for return shipping costs, especially for items that are not defective or damaged. Additionally, certain products, such as personalized or custom items, may not be eligible for return. For the most accurate and current information regarding specific products, as well as any additional details about the return process, it is advisable for customers to visit the Frontgate website and refer to the returns section. This section provides comprehensive information about the return policy, ensuring customers have all the necessary details to facilitate a seamless return experience.