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What should I do if I encounter a technical issue?

Asked 4 months ago
When encountering a technical issue with Freshbooks, there are several steps you can take to troubleshoot the problem. First, it is advisable to ensure that your internet connection is stable and functioning correctly, as connectivity issues can often lead to errors. Then, try refreshing your browser or restarting the Freshbooks application to see if the issue resolves itself. If the problem persists, consider clearing your browser's cache and cookies, as accumulated data can create conflicts. You may also want to check for any updates to your browser or the Freshbooks application, as using an outdated version can lead to compatibility issues. Furthermore, consulting Freshbooks' online documentation or knowledge base may provide insight into the specific technical issue you are experiencing. These resources often contain helpful articles, troubleshooting tips, and frequently asked questions that cover a wide range of topics related to Freshbooks functionalities. If these suggestions do not resolve the issue, looking for contact information on the Freshbooks website may help you connect with support for further assistance.
Answered Aug 13th 2025

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