What happens if I'm not satisfied with the work I've received?

If a user is not satisfied with the work received on the Freelancer platform, there are several steps they can take to attempt to resolve the issue. Initially, it is advisable to communicate directly with the freelancer to express concerns and provide specific feedback regarding why the work does not meet expectations. Open communication can often lead to a satisfactory resolution, whether through revisions or adjustments to the work submitted. If the discussion with the freelancer does not lead to a satisfactory outcome, users have the option to utilize the platform's dispute resolution process. This process allows both parties to present their perspectives, and a mediator from the platform will review the situation and provide guidance. It is important to gather and document any relevant evidence, such as correspondence, project files, and clear examples of the work that did not meet the agreed-upon standards before initiating a dispute. Additionally, users should be aware of the terms outlined in the project's scope and milestones, as these details play a crucial role in determining the outcome of any disputes. Understanding the expectations that were set at the start of the project can help in assessing whether the deliverables were met. Ultimately, the goal of Freelancer.com is to foster a positive working environment for both freelancers and clients. Therefore, the platform encourages proactive communication and fair negotiations before escalating issues. For more specific guidelines on how to proceed when unsatisfied with work, users can explore the resources available on the platform’s website.