What if my item is damaged or defective?

If you receive a damaged or defective item from FogDog.com, it is important to know that they typically have policies in place to address such situations. Generally, customers are encouraged to inspect their items upon receipt. If you discover that the product is damaged or defective, FogDog usually allows customers to initiate a return or exchange process. The first step often involves reaching out to their customer service team to report the issue. This may include providing details such as your order number and a description of the damage or defect. It is also beneficial to take photographs of the item to help convey the condition it arrived in. FogDog is likely to guide you through the necessary steps, which may include returning the item and receiving a replacement or a refund depending on the circumstances. It is advisable to review the return policy that is available on the FogDog website. This will provide you with specific information regarding their procedures for handling damaged or defective items, including any time limits for reporting issues and the condition items must be in for returns. Remember to package the item securely if it needs to be returned, and keep track of any shipping information if applicable. This ensures a smooth process in resolving your issue. You can find more detailed contact information and policies by navigating the current web page. By being proactive and following the prescribed steps, customers are usually able to resolve such matters effectively with FogDog.