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FlyLow Customer FAQ

Top Answers & How-to Guides

How do I Contact FlyLow Customer Service?

The question we are asked most often is about how to talk to FlyLow customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about FlyLow customer service, get an answer now.
Contact FlyLow customer service

Recent FlyLow Customer Questions

Information on women bibs. Which model would be better fit for a 5 feet, slim petite women. The inseam is 29”

FlyLow's Foxy Bib would likely be a great fit for a slim, petite woman who is 5 feet tall with a 29" inseam. This model is particularly known for its well-tailored fit, adjustable waist, and accommodating length. FlyLow designs their snow gear with the goal of creating great fits for a wide variety of body shapes and sizes. The Foxy Bib in a size Small should be appropriate, but do consider your personal comfort and mobility needs when selecting your size.
Asked Mar 19, 2024 7:47 PM

Help me with my FlyLow customer service issue

Product Availability

Where can I purchase FlyLow products?

FlyLow products can be purchased at specialized outdoor and ski shops, their official website, and various online retailers....
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What types of products does FlyLow offer?

FlyLow provides a wide variety of outdoor clothing and gear, primarily for skiing and snowboarding. This includes technical...
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Are FlyLow products suitable for all outdoor activities?

FlyLow offers a wide range of apparel suited for various outdoor activities, including skiing, snowboarding, and hiking. Their...
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Returns and Exchanges

Can I return or exchange FlyLow products?

FlyLow allows returns and exchanges within 30 days of purchase provided items are unused and in original condition. Customers...
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What is your policy on defective merchandise?

FlyLow maintains a customer-friendly approach for defective merchandise, urging customers to act promptly and check their...
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Do you have a return policy for used products?

FlyLow's return policy mainly applies to new, unworn items and typically does not cover used products. Customers should...
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Warranty and Defects

Do FlyLow products come with a warranty?

FlyLow products generally come with a warranty that addresses manufacturing defects, ensuring quality and durability. However,...
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Are there warranties available for specific items?

FlyLow provides warranties on products, showcasing their dedication to quality, which differ by item and usage. Generally,...
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Shipping and Tracking

What is the shipping policy for FlyLow products?

FlyLow’s shipping policy generally includes various options for timely order processing and delivery, with costs depending on...
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Can I track my order after it has been placed?

Yes, FlyLow allows customers to track their orders via a confirmation email with a tracking number once shipped. This email may...
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Promotions and Discounts

Are there any promotions or discounts available for FlyLow products?

FlyLow frequently has various promotions and discounts throughout the year, including seasonal sales and limited-time offers....
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Can I join a subscription service for FlyLow updates and deals?

FlyLow does not have a dedicated subscription service but does offer a newsletter to keep customers informed about new...
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Sizing and Feedback

How can I find sizing information for FlyLow products?

To find sizing details for FlyLow products, it is advisable to check their website, which features sizing charts for different...
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What is the process for providing feedback on products?

Customers can provide feedback on FlyLow products by visiting the official website and leaving reviews on product pages....
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Product Features and Lifespan

What features set FlyLow products apart from competitors?

FlyLow products distinguish themselves through a focus on functional design, advanced materials for weather resistance,...
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How often do you collaborate with athletes or outdoor experts on product development?

FlyLow emphasizes collaboration with athletes and outdoor specialists for product development, ensuring that their gear meets...
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What is the typical lifespan of FlyLow products under standard use?

The longevity of FlyLow products varies, influenced by the item, material, and care. Generally, they are well-made for outdoor...
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We look to the FlyLow issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FlyLow issues reported to GetHuman
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