What should I do if I receive a damaged item?

If you receive a damaged item from Fleurdepeau.com, it is important to address the issue promptly to ensure a satisfactory resolution. First, you should take a moment to document the damage clearly. This includes taking photographs of the item and the packaging, as this evidence may be helpful when communicating with the company. Next, you may want to review the return and exchange policy available on the current web page of Fleurdepeau.com to understand the procedures they have in place for such situations. Generally, customers are encouraged to reach out regarding damaged items within a specific time frame after receipt. You can inquire about possible resolutions, such as a replacement or refund. Keeping all invoices and shipping confirmations on hand can also streamline the process. It is advisable to remain polite in any correspondence, as this often leads to a more favorable outcome.