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Fedelis Care Customer FAQ

Top Answers & How-to Guides

What is Fedelis Care's Phone Number?

The question we are asked most often is about how to talk to Fedelis Care customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Fedelis Care Customer Questions

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Services Offered

Do you offer telehealth services?

Fedelis Care offers telehealth services, enabling patients to receive remote care and consultations without needing to visit in...
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What services do you provide?

Fedelis Care provides services like health insurance, wellness programs, and integrated care management to meet diverse...
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What preventative services are covered?

Fedelis Care offers a variety of preventative services aimed at enhancing wellness and early detection of health issues....
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Customer Service

How can I provide feedback about my experience?

Customers can share feedback about their experience with Fedelis Care through designated sections on the official website,...
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What is your customer service response time?

Fedelis Care aims to respond to customer inquiries within one to three business days, though response time may vary based on...
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Claims and Policies

How can I access my policy documents online?

Policyholders can access their policy documents online through the Fedelis Care website by navigating to the relevant section...
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What should I do if I need to cancel my policy?

When needing to cancel a Fedelis Care policy, one should review the policy documents for cancellation steps. This often...
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How do I file a claim?

Filing a claim with Fedelis Care requires reviewing your policy, gathering necessary documents, completing the claim form, and...
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Costs and Expenses

Are there any out-of-pocket expenses?

Out-of-pocket costs with Fedelis Care depend on the selected health insurance plan and may include copayments, deductibles, and...
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How can I find a provider in my network?

To locate a provider in the Fedelis Care network, individuals should visit the official website, which offers a provider...
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Insurance Plans

What types of insurance plans are available?

Fedelis Care offers various insurance plans, including individual and family health coverage, Medicare Advantage plans for...
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Are there any discounts for family plans?

Fedelis Care may provide discounts for family plans, which can lead to cost savings compared to individual options. Discounts...
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Do you cover pre-existing conditions?

Fedelis Care's coverage for pre-existing conditions depends on the specific insurance plan chosen. Some plans may include...
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Enrollment and Eligibility

How can I apply for health coverage?

Individuals can apply for health coverage with Fedelis Care by visiting their official website to start the application process...
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Can I change my plan after enrollment?

After enrolling, individuals can change their plan with Fedelis Care during designated periods, such as open enrollment or...
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What are the eligibility requirements for coverage?

Eligibility for coverage with Fedelis Care varies by plan and typically includes criteria such as residency, age, income, and...
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