What should I do if I forget my access code?

If a customer forgets their access code for Extra Space Storage, there are a few steps they can take to regain access. First, it is advisable to check any documentation or emails related to the storage unit reservation, as the access code is often provided during the rental process. If the code is not found in personal records, the customer should consider visiting the Extra Space Storage website, where there may be resources available for recovering or resetting the access code. There may also be specific instructions listed regarding how to proceed in the event of forgotten access codes. Additionally, customers can look for contact information on the website to discuss the matter directly with a representative. Customer service teams typically assist in these situations, helping to verify identity and provide a new access code if necessary. Ensuring the safety and security of units is a priority for Extra Space Storage, so procedures are in place to help customers regain access to their belongings efficiently.