What should I do if I receive a damaged or incorrect product?

If a customer receives a damaged or incorrect product from Express-inks.com, there are several steps one can take to address the situation. First, it is recommended to inspect the package thoroughly upon delivery. If damage is evident, taking photographs of both the packaging and the product will be helpful for reference. Next, the customer should refer to the return and exchange policies outlined on the Express-inks.com website. These policies typically provide guidance on how to initiate a return or exchange for products that are damaged or incorrect. It is essential to act promptly, as most companies have specific time frames within which claims must be made. The customer may also need to prepare an email or a message that details the issue, including order numbers and any relevant specifics about the product received. To expedite the process, it is advisable to include those photographs taken earlier. For additional instructions or specific contacts for returns and exchanges, customers can look for relevant information on the current web page of Express-inks.com, as this will provide the most accurate and up-to-date guidance.