Explorersdrums.com Customer FAQ

Top Answers & How-to Guides

What is Explorersdrums.com's Phone Number?

The question we are asked most often is about how to talk to Explorersdrums.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are the drums pre-tuned or do I need to tune them myself?

At Explorersdrums.com, we understand the importance of providing ready-to-play drums to our customers. All our drums are pre-tuned...
Ask any question you have about Explorersdrums.com customer service, get an answer now.

Types of drums

What types of drums do you offer?

At Explorersdrums.com, we offer a wide variety of drums to suit every drummer's needs. From acoustic drum sets to electronic drum kits,...

Drum sets for beginners

Do you offer drum sets for beginners?

Yes, we offer a variety of drum sets specifically designed for beginners. At Explorersdrums.com, we understand the importance of starting...

Customization options

Can I customize my drum set?

Yes, at Explorersdrums.com, we offer a range of customization options for drum sets. We understand that every drummer has unique preferences,...

Materials used

What materials are the drums made of?

At Explorersdrums.com, our drums are crafted using a wide range of premium materials to ensure exceptional sound quality and durability....

Warranty information

What is the warranty on your drums?

At Explorersdrums.com, we take pride in the exceptional quality and durability of our drums. To provide our valued customers with peace...

International shipping

Do you ship internationally?

Yes, we do ship internationally. At Explorersdrums.com, we believe that our passion for drums should reach musicians all over the world....

Return policy

What is your return policy?

Our return policy at Explorersdrums.com is designed to ensure customer satisfaction. We understand that sometimes a purchase may not Please note that certain items may be subject to a restocking fee. Additionally, all returned products must be accompanied by the original packaging, including all accessories and documentation. To ensure a smooth return, we recommend using a trackable shipping service, as we cannot be held responsible for any lost or damaged items during transit. For more detailed information regarding our return policy, please visit our website or reach out to our customer service team. We strive to provide a hassle-free experience for all our valued customers....

Order tracking

Can I track my order?

Yes, you can track your order on Explorersdrums.com. Once your order has been processed and shipped, you will receive a tracking number...

Drum lessons

Do you offer drum lessons?

Yes, we offer drum lessons at Explorersdrums.com! We understand the importance of learning and improving skills, which is why we provide...

Payment methods

What payment methods do you accept?

We accept various payment methods to ensure a convenient shopping experience for our customers. At Explorersdrums.com, you can make...

Drum tuning

Are the drums pre-tuned or do I need to tune them myself?

At Explorersdrums.com, we understand the importance of providing ready-to-play drums to our customers. All our drums are pre-tuned...

Help me with my Explorersdrums.com customer service issue

Ask any question you have about Explorersdrums.com customer service. We will do our best to get you answers right away.
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