© GetHuman Inc.

Exodus Customer FAQ

Top Answers & How-to Guides

How do I Contact Exodus Customer Service?

The question we are asked most often is about how to talk to Exodus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Exodus customer service, get an answer now.

Recent Exodus Customer Questions

Need to transfer Exodus to a new phone

To transfer Exodus to a new phone, you will first need to make sure your wallet is backed up. In your old device, open your Exodus wallet and go to "Settings", then "Backup". Follow the steps to secure and remember your recovery phrase. After this, download Exodus on your new phone. Once installed, instead of creating a new wallet, choose "I already have a wallet" and select "Recover from Backup". Here you can input your recovery phrase which will transfer your wallet and all its assets to your new device. Please remember to secure your recovery phrase as losing it could result in the loss of your assets.
Asked Mar 16, 2024 12:34 AM

Help me with my Exodus customer service issue

Product Overview

What is Exodus and what services does it provide?

Exodus is a software platform from Exodus Movement, Inc. that offers a non-custodial cryptocurrency wallet, enabling users to...

What cryptocurrencies can I store in my Exodus wallet?

Exodus supports a diverse range of cryptocurrencies, including major ones like Bitcoin and Ethereum, as well as various...

Does Exodus offer mobile support?

Exodus does provide mobile support through applications for both Android and iOS, designed for easy management of...

Are there any developers behind Exodus?

Exodus Movement, Inc. has a dedicated team of developers, including software engineers and blockchain experts, who focus on...

What is the difference between the desktop and mobile versions of Exodus?

The desktop and mobile versions of Exodus both manage cryptocurrency but differ in features and usability. The desktop version...

Transactions and Conversions

Can I exchange cryptocurrencies within Exodus?

Exodus allows users to exchange cryptocurrencies directly within the wallet using a built-in feature. This user-friendly...

How does Exodus handle transactions and confirmations?

Exodus simplifies transactions and confirmations through an intuitive design. Users initiate a transaction by supplying...

How can I send or receive cryptocurrency on Exodus?

Exodus offers an easy way to send and receive cryptocurrency. Users can select the currency, click "Send," enter the...

Security and Safety

Is my cryptocurrency safe in Exodus?

Exodus provides a software wallet with strong user security, allowing users full control of their private keys. However, the...

Are there any fees for using Exodus?

Exodus does not impose fees for deposits or withdrawals, but users may face network charges for transactions, influenced by...

Wallet Management

How do I download and install the Exodus wallet?

To download and install the Exodus wallet, visit exodus.com to select the appropriate version for your operating system. After...

How can I backup my Exodus wallet?

To secure your Exodus wallet, you should back it up by obtaining your recovery phrase through the app's settings. Write it down...

How do I recover my Exodus wallet if I forget my password?

If a user forgets their Exodus wallet password, recovery is impossible without the backup phrase, which is needed to restore...

Support and Languages

Can I use Exodus in multiple languages?

Exodus provides support for multiple languages, allowing users to select their preferred language in the settings. This feature...

What customer support options does Exodus provide?

Exodus offers various customer support options including a detailed knowledge base with articles, a community forum for peer...
We look to the Exodus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Exodus issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!