If you received the wrong item from Equestriancollections.com, the best course of action is to first verify the order details. Check your confirmation email or your order history on their website to ensure that the item you received does not match the product you ordered. Once you have confirmed the mistake, it is advisable to look for their return or exchange policy on the website. This section typically outlines the steps to take in the event of receiving an incorrect item. Generally, you may need to initiate a return process, which could include filling out a return request form, providing your order number, and sometimes uploading a photo of the received item. Make sure to package the incorrect item securely and follow any return shipping instructions provided. Finally, once the return is processed, you should be able to receive the correct item in due course. If you require further assistance, you may want to check the contact information on the current web page for guidance.
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