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What are EE's guidelines for fair use policy?

Asked 6 months ago
EE's fair use policy is designed to ensure that all customers have a fair and consistent experience while using their services. At its core, the policy addresses the usage of mobile data, voice calls, and text messages in a manner that does not negatively impact the overall network performance or the ability of other users to access services seamlessly. Generally, EE allows customers to use their allowances as indicated in their plans. However, there may be specific usage levels or behaviors deemed excessive or unreasonable. For instance, if a customer consistently uses an unusually high amount of data relative to the average customer, this could potentially lead to actions taken by EE to manage the account, which may include limiting speeds or other modifications to service to ensure others are not adversely affected. EE also emphasizes that customers should not engage in activities that involve reselling their service or using it for business or profit purposes without proper authorization. Customers are encouraged to use their mobile services primarily for personal, residential purposes. For the latest and more detailed information regarding EE's fair use policy, including potential updates or changes, it is recommended to review their official website. This will ensure that you have the most accurate and current information directly from EE.
Answered Jun 17th 2025

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