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Dolly Customer FAQ

Top Answers & How-to Guides

How do I Contact Dolly Customer Service?

The question we are asked most often is about how to talk to Dolly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Dolly customer service, get an answer now.

Recent Dolly Customer Questions

I try to log in by typing in my email address. Then, it opens the create new account page. I let it continue, and then it says that information was already in use

It seems like the system recognizes your email address as already being associated with an existing account. Instead of creating a new account, try using the “Forgot Password” feature to reset your password. This will allow you to access your existing account with your email address. If you have trouble with this process, check the login details or consider any variations in your email address that you might have used previously.
Asked Sep 23, 2025 7:53 PM

I am having trouble logging in into my dolly account.

If you're having trouble logging into your Dolly account, ensure you're using the correct email and password. You might want to try resetting your password using the "Forgot Password?" link on the login page. If problems persist, clear your browser's cache and cookies or try using a different browser or device.
Asked Dec 19, 2024 5:49 AM

Help me with my Dolly customer service issue

Pricing and Payment

What are the pricing options for using Dolly?

Dolly's pricing options depend on factors like location, service type, distance, and item size. Users can get customized quotes...

What payment methods does Dolly accept?

Dolly accepts various payment methods, including major credit cards like Visa and MasterCard, along with debit cards featuring...

Tracking and Support

Can I track my Dolly order in real-time?

Yes, users can track their Dolly orders in real-time through the app or website, allowing them to see the status and estimated...

Are Dolly movers insured and background-checked?

Dolly ensures a safe experience by conducting thorough background checks on its movers during onboarding and provides liability...

How does Dolly protect my items during the move?

Dolly employs professional Helpers who are skilled in safe moving techniques to protect items. Users are encouraged to use...

What is the best way to rate my Dolly experience?

Customers can rate their Dolly experience through the Dolly App or website after services are completed. Users typically...

Does Dolly operate in my area?

To find out if Dolly serves your area, it is advisable to check their website for a service area map or list. You can enter...

Booking and Scheduling

How far in advance should I schedule my Dolly service?

When planning to use Dolly, it is best to schedule your service a few days ahead for optimal availability, especially during...

What should I do if my Dolly move needs to be canceled?

To cancel a move with Dolly, users should first check the cancellation policy on their website. They can then log into their...

How do I book a moving service through Dolly?

To book a moving service via Dolly, users should visit the Dolly website or app, enter pickup and drop-off details, select...

Services Offered

Can I request special assistance for heavy items with Dolly?

Dolly does offer assistance for moving heavy items. Customers can specify their needs in the app or website, mentioning details...

Can I use Dolly for same-day moving services?

Dolly provides same-day moving services for urgent needs, allowing users to schedule jobs via the app or website. After...

Do I need to provide packing materials when using Dolly?

When using Dolly, customers are generally responsible for providing their own packing materials, like boxes and tape. Dolly...

What services does Dolly provide?

Dolly offers a variety of moving and labor services for individuals and businesses, including local and long-distance moving,...

Are there any size or weight limits for items I can move?

Dolly enforces size and weight restrictions to maintain safe moving standards, typically allowing items up to around 250...
We look to the Dolly issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dolly issues reported to GetHuman
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