What should I do if I receive a product that's not as described?

If a customer receives a product from Dkoldies.com that is not as described, it is generally advisable to start by closely examining the item to understand the discrepancies. This may involve comparing the received product with the original description and any images provided on the website. If the item does indeed differ from what was expected, customers should look for the return policy outlined on the Dkoldies.com website. Most reputable retailers have a clear return or exchange process in place for such situations. This typically includes initiating a return request within a specific timeframe after receiving the item. Documentation is often important, so taking photographs of both the product and the packaging can be beneficial. This may help in the return or exchange process. Customers are encouraged to gather any receipt or order confirmation information as well. While it is important to be aware of the steps required for a return or exchange, you can often find specific details and contact information on the Dkoldies.com website for further assistance. This ensures that you have access to all necessary resources for resolving your issue effectively.