What happens if I receive a damaged item?

If a customer receives a damaged item from Dkoldies.com, they are encouraged to review the company's return and exchange policy outlined on their website. Dkoldies.com typically takes customer satisfaction seriously and strives to address any issues that arise with their products. It is important to inspect the package and the item carefully upon arrival. If the item is damaged, documenting the damage with photographs can be beneficial as it provides evidence that may be required during the claim process. Customers should follow the outlined procedure for returns or exchanges, which often includes contacting customer service within a specific time frame. This process generally involves providing the necessary details such as the order number, a description of the damage, and any supporting images. The team at Dkoldies.com will usually work with customers to resolve the situation, whether that means providing a replacement or issuing a refund. For the most accurate information on handling damaged items, customers should refer to the guidelines provided on the current Dkoldies.com web page.