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What is the return policy for items purchased from Direct Buy?

Asked 2 years ago
Direct Buy typically offers a return policy that allows members to return items for a refund, exchange, or store credit under certain conditions. However, the specifics of the return policy can vary depending on the type of item purchased, as well as the manufacturer's guidelines. Generally, items must be returned within a predefined timeframe, often around thirty days, and they usually need to be in their original condition, complete with packaging and any included accessories or documentation. It is important to note that some items may be subject to restocking fees if they are returned after the allowed return period or if they do not meet the established return criteria. Additionally, certain categories of items, such as custom orders or special purchases, may have different return policies or may not be eligible for returns at all. Members are encouraged to review the specific return policy associated with their purchase by visiting the relevant section on the Direct Buy website. This ensures that they have the most accurate and up-to-date information regarding item returns, as policies may change. For any further details or clarification on the return process, members should look for contact information on the current web page.
Answered Aug 15th 2025

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