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DWR.com Customer FAQ

Top Answers & How-to Guides

What is DWR.com's Phone Number?

The question we are asked most often is about how to talk to DWR.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent DWR.com Customer Questions

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Ordering Questions

How do I place an order?

Ordering on DWR.com is simple. Customers can browse products, add desired items to their cart, and proceed to checkout by...
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What payment methods do you accept?

DWR.com typically accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with PayPal and...
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Can I track my order?

DWR.com provides several options for tracking orders, typically through a confirmation email with a tracking number and a link...
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Customer Requests and Services

How do I unsubscribe from your mailing list?

To unsubscribe from DWR.com's mailing list, look for the "unsubscribe" link at the bottom of their emails. Following this link...
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Can I request a swatch before making a fabric selection?

Customers can indeed request fabric swatches from DWR.com, allowing them to assess materials for their furniture. This helps...
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Do you offer assembly services for furniture purchases?

DWR.com does not offer direct assembly services for furniture, but many items include assembly instructions for self-assembly....
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Returns and Exchanges

What should I do if I have a problem with my order?

If customers face issues with orders from DWR.com, they should collect relevant details like order numbers and confirmation...
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Can I return or exchange a product?

DWR.com allows returns or exchanges within thirty days of delivery, provided the item is in original condition and packaging....
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Do you have a warranty for your products?

Design Within Reach typically offers warranties for their products to cover defects in material and craftsmanship. The length...
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Shipping and Delivery

What is your shipping policy?

DWR.com offers a detailed shipping policy featuring standard options within the contiguous United States. Delivery times depend...
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Do you offer international shipping?

DWR.com mainly handles shipping within the United States, providing optimal service. Although international shipping is not...
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What is your process for handling damaged or misdelivered items?

When dealing with damaged or misdelivered items from DWR.com, customers should first assess the product's condition and...
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Promotions and Discounts

Are there any discounts or promotions available?

DWR.com frequently features various promotions and discounts on furniture and home décor, often linked to holidays or seasons....
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What are your terms for gift card purchases and uses?

DWR gift cards come with specific terms regarding purchase and usage, including potential expiration dates and...
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